What travelers need to know as airlines deal with lost, delayed bags

Air travel has been rocky this summer — and baggage problems factor among many other issues for travelers like flight cancellations and delays.

Nearly 220,000 bags were “mishandled” by U.S. airlines in April 2022, meaning they were lost, damaged, delayed or stolen, according to the most recent data published by the U.S. Department of Transportation.

The number of mishandled bags in April was more than double the roughly 94,000 cases of mishandled luggage in April 2021, though slightly less than the tally in March 2022 and the level in April 2019, before the Covid-19 pandemic, according to department data.

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What do those numbers look like for travelers? Consider this: Last week, Delta Air Lines flew a plane filled with 1,000 pieces of stranded luggage — and zero passengers — from London’s Heathrow Airport to Detroit to expedite movement of delayed bags.

Airlines have contended with a shortage of baggage handlers, pilots and other staff as travel demand has ramped up, after having pared back at the onset of the pandemic. More than 2.4 million Americans passed through airport security on Sunday, an increase of 10% from a year ago and more than triple the same day in 2020, according to the Transportation Security Administration.

While a lost bag or a delay in accessing your belongings can sour an otherwise amazing trip, there’s a silver lining: Travelers can, in many circumstances, get financial compensation from airlines when their bags go missing. There are also steps to take before flying to make the process easier.

“Passengers do have recourse,” said Sara Rathner, a travel expert at NerdWallet.

Here’s what to know if your checked luggage goes MIA or comes back with a few dents.

• If your bag is declared lost: The airline must compensate you for the bag’s contents, subject to depreciation, up to a preset maximum. That maximum liability is $3,800 for domestic flights and about $1,800 for international flights, according to the Transportation Department. (Airlines can pay more but aren’t required to.) The carrier must also refund any fees paid for checking the bag. Airlines are also on the hook for up to another $20,000 for a lost or damaged “assistive device” for a traveler’s disability, including crutches, walkers, wheelchairs, hearing aids or prosthetics, for example.
• If your bag is delayed: Those maximum liability limits also apply to delayed bags. Payment to travelers may include out-of-pocket costs for additional clothing or other purchases they make out of necessity due to the delay. These are called “reasonable, verifiable, and actual incidental expenses” incurred while a bag is delayed. Airlines aren’t allowed to set a daily cap for these interim expenses (up to $50 a day, as an example).

“The financial compensation is helpful, because that’s not money you’d have spent ordinarily,” Rathner said.

Policies can vary from carrier to carrier. For example, airlines have different time standards for when a bag is deemed “lost”; most declare a bag lost after five to 14 days, according to the Transportation Department. Airlines may ask for receipts or other proof for items in your bag.

Airlines may also exempt certain items from repayment, including cash, electronics and fragile items.

“For lost luggage, the first port of call has to be the airport’s lost luggage desk to report the matter,” said Aiden Freeborn, senior editor at travel site The Broke Backpacker.

Airlines are responsible for locating a checked bag that doesn’t arrive where and when it should.

“In some cases, they may be able to locate where the item is and arrange for it to be forwarded,” Freeborn said. “Unfortunately, this may mean waiting a few days, and having to return to the airport to collect it.”

Airlines vary in terms of accepting liability and in turnaround times for claims, he added.

The same advice applies to a delayed bag, a damaged bag or bag contents — file a report before leaving the airport. Relative to a damaged bag, the airline may be able to argue damage occurred after leaving the premises, experts said.

After departing the airport, travelers should also file a complaint with the Transportation Department, according to Charlie Leocha, chairman of Travelers United, an advocacy group. The agency will forward your complaint to the airline, thereby helping put yours toward the top of the queue, he said.