- According to Down Detector, the problems started at around 08:00 GMT
- Trainline has confirmed the app is back online, and has apologised
Trainline is back online following a one-hour outage that left thousands of frustrated Britons unable to access the app.
According to Down Detector, the problems started at around 08:00 GMT and were resolved at around 09:00.
Trainline has confirmed the app is back online, and has apologised for the outage.
‘We’re back – apologies again for any difficulties you encountered,’ it posted on X (formerly Twitter).
‘If your journey or purchase was affected, please let us know.’
Trainline is back online following a one-hour outage that left thousands of frustrated Britons unable to access the app
M ore than 1,314 issues were logged on Down Detector , with 92 per cent of users saying they were struggling with the app, while five per cent were having issues with ticketing
Trainline first acknowledged the outage around an hour ago, tweeting: ‘We’re experiencing technical difficulties with our app and website which means some customers may be unable to search for or book rail and coach journeys.
‘We’re very sorry for any inconvenience this may cause however please be assured we’re working hard to fix it.’
More than 1,314 issues were logged on Down Detector, with 92 per cent of users saying they were struggling with the app, while five per cent were having issues with ticketing.
The remaining three per cent said the problem was with Trainline’s website.
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
Several frustrated travellers took to X to discuss the outage, with one calling it ‘pathetic’
The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London and Manchester, although there were reports across the country.
Several frustrated travellers took to X to discuss the outage.
‘trainlineapp makes me want to buy a car because i genuinely cannot stand their unreliability,’ one user tweeted.
‘Yep, delayed my journey and cost me extra to travel – pretty poor,’ another added.
Meanwhile, one vented: ‘This is getting pathetic. It’s starting to happen on a regular basis.’
Down Detector gets network status updates from various sources including social media and reports submitted to its website. The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London and Manchester, although there were reports across the country